At TopBeania, we’re dedicated to presenting brilliant merchandise and consumer satisfaction. If you aren’t absolutely glad about your purchase, we offer a simple and smooth return and refund process.

1. How to Request a Return or Refund
   To request a return or refund, please contact us at [email protected] with your order number and a quick clarification of the trouble. We aim to respond to all inquiries within 1-2 business days.
2. Return & Refund Process in Different Cases

• Defective or Damaged Items
  If you receive a defective or broken item, please contact us within 7 days of receiving the product. Provide pictures of the item’s damage or defect, and we’ll help in processing a complete refund or replacement.
  Refund or Replacement Timeline: Refunds can be processed within 7-10 business days once we receive the returned product.
• Incorrect Product Sent
  If the incorrect product is sent to you, please notify us within 7 days of receiving your order. You will need to return the incorrect item, and we’ll immediately ship you the correct product or, if preferred, a complete refund.
  Refund or Replacement Timeline: Refunds or replacements can be issued within 7-10 business days after the return is processed.
• Non-Delivery of Order
  If your order has not arrived in the expected delivery time (up to 7 business days), please contact us at [email protected]. We will work with the provider to track your package. If your order is confirmed as lost, we will issue a full refund.
  Refund Timeline: You will receive a full refund within 7-10 business days if the item is confirmed as lost.
• Cancellations After Order Placement
  If you want to cancel your order after it’s been placed, please contact us immediately. Cancellations may be made within 1 hour of order placement. If your order has already been processed or shipped, it cannot be canceled; however, you can initiate a return once the item arrives.
  Refund Timeline: Refunds for canceled orders will be processed within 7-10 business days once the product is returned.

3. Return Window
   The return window for all items is 7 days from the date of delivery. After this period, returns or exchanges will not be accepted unless the product is defective.
4. Refund Processing Time
   Refunds are generally processed within 7-10 business days once we receive the returned item. Please note that depending on your payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

For any additional questions or concerns, please feel free to contact us at [email protected]. We’re here to help!